Well, this blog is experience of my brother with Reliance Broadband. In the hometown of ours , he had to work for a client and he wanted a internet connection broadband badly. There was only two providers and they were
1. Reliance and 2. BSNL.
Reliance claimed instant connectivity and BSNL needed 3 weeks. So my brother decided to take up a Reliance connection and subscribed on Feb/03/2009 .
To pull the lines, it took 3 business days. Then to get the account activate .. WE dont know. We were given a username and password after 7 business days as username = ebb / password = telecom.
After a 2 days , this stopped working. So WE contacted the guy heading Reliance Webworld, one Mr. Manoj. He promised to revert back and didnt do . So again we followed up but no help. He would not pick the call and didnt for next 2 days.
We went to Reliance webworld and he started acting again and brother mentioned his displeasure with service and connection.
So after 2 hours of sitting there, we finally got a new userid . It is
242873960743. We queried about the receipt for the 1000 rs paid on feb / 03 / 2009 but Mr. Manoj said would provide with the field guy who would come to set up telephone connection. We thought fine. ok.
Again after few days the userid came authentication failed. On contacting , again Mr. Manoj attended the call for the first time and then after some flattering promises again never picked the call. So this time , I used the landline and there he goes with his pricky voice over the other end. He again promised to look in to and never did revert back. Finally , again next day we went to Reliance Webworld and spend 2 hours to get a active userid. We got new one this time as :
userid: 230139535675
After a few days , same authentication problem. It was so critical yesterday as my brothers software was to be ready for a client demo in US and since the net was not working for past 2 days he in panic mode was going on following up. This includes going to local booths to try the contact numbers since Mr. Manoj never attends the call after first time.
Brother tried 6 times till late night 8:30 PM from 6 local std booths to reach this Manoj that finally found his mobile switched off. Last thing Manoj promised was that he would contact ernakulam and get the userid working by night.
Nothing happened and brother attended the client on phone for 30 minutes and got consideration from client as this was not my brothers fault.The demo got postponed to March 03 / 2009 but brother fed up called up Reliance webworld and requested them to get his telephone at home on the connection and also a permanently active net connection that does not give this much headache. Again nothing happened.
Before going to Reliance webworld, brother and myself went to BSNL Office, submitted our broadband application and detailed our plight and the experience we had with Reliance broadband. He was considerate enough that he immediately processed our application and promised at the worst 24 hours to provide us a active high speed broadband. Then we went to the reliance webworld and brother was a bit pissed of the different excuses this Manoj gives for the delay of getting a active connection and telephone.
The only comment my brother said while walking out was , ‘ in business we should value our own words, The govt. offices are much better compared to Reliance as I had dropped to office in every two days and You were disgusting at that chair. ‘
As we were walking out, this guy and other two of his assistants rounded up and went ahead to beat brother. Brother and myself were wondering about the quality of the Reliance service . The DNA of the company comes from the people who owns the business and the company owners ,Reliance goonda attitude was clearly visible. This is what Reliance customer service and customer support is all about.
I had told my brother that if AIRTEL is there , we should take their connection since my post paid connection bills were always pretty decent digits and from day one I was taken care well by the Airtel support at the very first concern call.
Later while sharing this incident with friends today, few of them suggested TATA service best at places they got range. As a backup we would take either of them with the BSNL as our primary connection.
Reliance Connection : WORST EVER ONE CUD THINK OF..
AIRTEL / BSNL / Tata : BSNL best, AIRTEL and TATA service heard as nice.
The above is my witness account and is true . Please dont take Reliance connection even if you dont have any option as Reliance employes dumb ass***es.
Witnessed at : Reliance Web World, HB ARCADE, Govt Hospital Road, Payyannur. Ph: 04983329777
Note: The 1000 Rs Receipt was given in one of the many visits he made yesterday to Reliance web world which he had paid on feb 03 / 2009.
receipt number : 17000014618491
——————————————————————-
Reliance really sucks with its services like Reliance Insurance which never gets you the premium bond or reciepts. They would take money and say , the premium bond or receipts is not in stock and would get to you asap.
Reliance Broadband is the worst and after moving to BSNL internet experience got better , I should say Reliance guys should sell bangles that includes the top management for they got no idea how to handle a issue, what customer really expects.reliance broadband usernames and password.
Tags used for this blog post primarily:
———————————————————————
Netconnect Broadband Plus, Netconnect Broadband Plus Info, Reliance News, India Business, India Business Technology,Reviews, Bigadda, BigTV, science and technology, News, Reliance broadband, Reliance data card, reliance net connect, reliance netconnect broadband plus, reliance netconnect broadband, Reliance Netconnect, Reliance communication, RCOM, 3.1 MBps,Huawai modem,Reliance billing, Reliance Service, USB modem
———————————————————————
Saffrongeek's Diarylog 